Elements and Performance Criteria
- Organise and complete own work schedule
- Work goals and objectives are understood, negotiated and agreed in accordance with organisational requirements
- Workload is assessed and prioritised to ensure completion within identified timeframes
- Factors affecting the achievement of work objectives are identified and incorporated into work plans
- Business technology is used efficiently and effectively to manage and monitor scheduling and completion of tasks
- Monitor own work performance
- Personal work performance is accurately monitored and adjusted to ensure maintenance of job quality and customer service
- Feedback on performance is actively sought from colleagues and clients and evaluated in the context of individual and group requirements
- Variations in the quality of service and products are routinely identified and reported in accordance with organisational requirements
- Develop and maintain own competence level
- Personal knowledge and skills are assessed against competency standards performance descriptions to determine development needs and priorities
- Opportunities for improvement are identified and planned in liaison with colleagues
- Feedback is used to identify and develop ways to improve competence within available opportunities
- New skills and opportunities to develop them are identified to achieve and maintain continuous learning
- Records and documents relating to achievements and assessments are stored and maintained in accordance with own requirements